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HMRC’s mid-size business survey

HMRC has recently published its mid-size business survey which is interesting, albeit a little depressing. 

Unsurprisingly, the most important aspect for businesses is that HMRC get the tax right – unfortunately, only just over half (56%) thought that HMRC achieved this.  Rather more worryingly only 50% of businesses thought HMRC was good at resolving queries or issues and only 42%, well under half, thought things were dealt with by HMRC on an adequately timely basis.

The good news is that most mid-size businesses thought HMRC treats them fairly and regards them as honest but they do not believe that HRMC seeks to minimise the businesses’ time, cost and effort in dealing with their tax affairs (73% found this unacceptable). 

Finally, and most disappointing, less than half (only 46%) of mid-size businesses had confidence in the way that HMRC does its job. 

For self-assessment to work well there does need to be an engagement between businesses and their advisors and HMRC and a lack of confidence will not help this position to move along. 



Date: 12th October, 2016
Author: Cathy Corns


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