HMRC support for customers who need extra help
A new, flexible, face-to-face support service for customers who need extra help with their taxes, tax credits and child benefit entitlements is being rolled out across the UK by HMRC.
The new service will provide expert advisers to resolve issues on the phone in one call. It will also provide mobile adviser support at a range of locations for those who need a face-to-face appointment.
The phone advisers will be able to bring HMRC experts together in a single call.
For those who need a personal appointment, HMRC’s mobile advisers will meet them at a range of venues – from government and community buildings to a person’s own home or business – at a time that suits them.
Customers who need extra help on any HMRC issue – from help with a tax return, to assistance with a tax credits claim – will be identified and referred to the new service by both HMRC’s existing helpline phone advisers and by voluntary sector partners.
Following the launch of the new service in May 2014, the current Enquiry Centre network will close.
HMRC will also make more funding and support available for voluntary sector organisations to help them to deal with customers.
Date: 12th March, 2014
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