We pride ourselves on client care, you can get to know more about us by reading the below. We hope that you will gain a sense of our strengths, our culture and the value we place on serving our clients.
What the industry says about Mercer & Hole, is an acknowledgement of the hard work of our team members to provide excellence for our clients. Please click below to see the firm’s recent achievementsFind out more >
At Mercer & Hole we engage with the communities in which we work. Every year we hold an internal election process for our team to vote on who they would like to be our charity of the year.
We have five dedicated Charity Champions to facilitate charity work over the four offices. It is split into three categories: items, time and fundraising. They all do a fantastic job at co-ordinating the teams and thinking of different ways to fundraise rather than the usual ‘bake sale’ although we do love our cake! We regularly donate either our time, items or fundraising to local foodbanks, MK Dons Sports Education Trust, St Albans and Rickmansworth Pancake Race, Open Door to name but a few.
Download the Mercer & Hole App for FREE now! See our step by step guide below:
- Please visit on your phone or tablet https://mercerandhole.mytaxapp.co.uk/
- Click the download button
- Choose ‘add to home screen’
- Click the ‘add’ button and app will feature on your home screen
Our app has been developed to provide you with useful tax tools and information via your mobile device.
How we work
Getting to know our clients and to the crux of what is important to them is always our starting point. Our business clients are spread across a range of industry sectors and we also work with many individuals and families. We use our expertise practically to address ideas, ambitions, concerns and challenges. Many of our new clients come from personal recommendations and this is as a reflection of the value we place in continually supporting our clients and their individual objectives.Private Client services > Business services >
Our Purpose and Values
Our purpose is “To make a meaningful difference to our people, our clients and the world around us.”
Our values are:
Together: The firm with the family feel. Express gratitude. Smile.
Resilience: Change is imminent, and business is imperfect. We aim to be open minded and agile.
Understanding: Each individual matters, and will be heard & respected.
Supportive: We support what is important to you and show kindness in our behaviours to each other.
Thrive!: We strive to be the best, innovate & always do exceptional work.
Good Business Charter
Mercer & Hole now has the accreditation from the Good Business Charter (GBC) which is an endorsement in recognition of responsible business practices. Accredited organisations include FTSE100 companies, partnerships, SMEs, and charities right through to sole traders. HR Director, Jo Foster said “I am extremely proud that we have received this recognition, it demonstrates our commitment to our team, our clients and our communities in which we all live and work in. We also recognise the need to keep striving to improve the quality of our service to our clients, employees and communities.”
“The pace of change is exciting but alongside it is the comfort of many constants. Fundamentally, much of that comes from knowing who you are and what you stand for. In our case, we can whittle that down to people, service and community."
Paul Maberly, Managing Partner