Concerns over HMRC performance
The Commons Public Accounts Committee (PAC) has expressed concern that HMRC may be painting ‘too rosy a picture’ of its success on tax collection and that the department lacks a credible contingency plan for preventing a collapse as digitisation moves forward.
The PAC made the following recommendations:
- HMRC should report annually on the effect of its work to generate additional tax from compliance in terms of reducing the tax gap;
- Despite the PAC’s repeated recommendations, HMRC still does not make tax reliefs sufficiently visible to support scrutiny on the areas where the government chooses not to collect tax;
- HMRC is committed to digitising the tax system, but it lacks an adequate plan if demand for its call centres does not reduce as quickly as it hopes;
- HMRC receives too many complaints and the vast majority of those referred to the tax adjudicator are upheld, in part or in whole: HMRC should review its procedures to minimise the numbers both referred to and upheld by the adjudicator;
- The poor quality of service received by tax credit claimants resulted in unnecessary hardship and suffering; and
- HMRC and HM Treasury need to make the tax affairs of large multinational companies more transparent to increase the pressure on them to pay their fair share of tax.
Date: 19th December, 2016
Articles from this Author
20th July, 2017
Uncertain times for winding up transactions
3rd July, 2017
9th June, 2017
27th April, 2017
Government places Making Tax Digital legislation on hold
Contact Business Service Partners
Choose from the drop down menu below to select a Partner to contact.
For the latest Mercer & Hole news, visit our LinkedIn page mercer-&-hole